Call us on:  02392 987 009


Personal Care


Most of us feel happiest and safest at home - it's where the heart is; where we feel comfortable and safe.
With the right level of support at home you can continue to enjoy the peace of mind that you're being looked after.

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Cleaning & Housekeeping

At The Help, we aim to be the helping hands you need for everyday cleaning and housekeeping jobs. We understand that for some, even the daily cleaning we used to do without thinking can become difficult, whilst for others a regular clean once a week is just what they need to give themselves a well-earned rest.


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If you're housebound, have restricted mobility, or are recovering from surgery, one of the hardest parts of daily life can be the lack of company during the day. Our companions offer more than just a friendly face; they want to help you get the most from your day and enjoy the time you spend together.


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UKG Lifestyle Limited, trading as ‘The-help’ and ‘British Maids’ is fully committed to full compliance with the requirements of the General Data Protection Regulation. We will therefore follow procedures which aim to ensure that all employees who have access to any personal data held by or on behalf of UKG Lifestyle Limited are fully aware of and abide by their duties under the General Data Protection Regulation.


Statement of Policy

UKG Lifestyle Limited, The-help and British Maids need to collect and use information about people with whom it works to operate and carry out its functions. These may include members of the public, current, past and prospective employees, clients and customers and suppliers. In addition, we may be required by law to collect and use information in order to comply with the requirements of central government. This personal information must be handled and dealt with properly however it is collected, recorded and used and whether it is on paper, in computer records or recorded by other means.


UKG Lifestyle, The-help and British Maids regard the lawful and appropriate treatment of personal information as very important to its successful operations and essential to maintaining confidence between us and our customer’s.  UKG Lifestyle Limited, The-help and British Maids therefore fully endorses and adheres to the Principles of the General Data Protection Regulation.


Handling personal/special category data

UKG Lifestyle Limited, The-help and British Maids, through management and use of appropriate controls, will:


• Use personal data in the most efficient way possible

• Collect and process only the data or information which is needed

• Use personal data for such purposes as are described to the customer, or for purposes which are legally permitted

• Ensure information is accurate

• Not keep information for longer than is necessary

• Securely destroy data which is no longer needed

• Take appropriate technical and organisational security measures to safeguard information (including unauthorised or unlawful processing and accidental loss or damage of data)

• Ensure that information is not transferred abroad without suitable safeguards

• Ensure that there is general information made available to the public of their rights to access information

• Ensure that the rights of people about whom information is held can be fully exercised under the General Data Protection Regulation


These rights include:

• The right to be informed

• The right of access to personal information

• The right to request rectification

• The right to request erasure

• The right to restrict processing in certain circumstances

• The right to data portability

• The right to object to processing


Data Protection

UKG Lifestyle Limited, The-help and British Maids may be required to collect, process and store data which relates to our employees, customers, suppliers, etc, in order for the company to carry out its duties, rights and obligations. All information and data stored, is done so securely in accordance with the principles of the Data Protection Act 1998. The company may require to change it's data protection procedures from time to time to continue to comply with changing legislation.


The information will be used primarily for personnel, administrative and payroll purposes, however there may be other requirements for data collection in association with the company's business operations. The company will adopt appropriate organisational and technical measures to prevent the unauthorised use of unlawful processing or disclosure of data.


Other Data

We will require to process customer information which includes their address, contact information (including key contacts, telephone numbers, emails), site specific information etc. We are committed to ensuring that your information is secure. We have put in place company procedures to ensure that your information is held securely and safeguarded at all times.


We may occasionally send out promotional literature or information on new services or products which we think you may find interesting. We may also send out information on changes in legislation which may affect the services we, or our sub contractors provide to our customers. We may contact you by email or, if you utilise the Facebook or blog pages on our website, we will also provide information at periodic intervals.


The Principles of Data Protection

UKG Lifestyle Limited, The-help and British Maids process personal data which must comply with 6 principles of good practice. These principles are legally enforceable.


1. Processed lawfully, fairly and in a transparent manner in relation to individuals

2. Collected for specified, explicit and legitimate purposes and not further processed in an manner that is incompatible with those purposes

3. Adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;

4. Accurate and where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay;

5. Kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes subject to implementation of the appropriate technical and organisational measures required by the GDPR in order to safeguard the rights and freedoms of individuals;

6. Processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures in accordance with the rights of data subjects under the Act The Act provides conditions for the processing of any personal data. It also makes a distinction between personal data and 'special category’ data.


Personal data is defined as any information relating to an identified or identifiable natural person


Special category data is defined as personal data consisting of information as to:


• Racial or ethnic origin

• Political opinion

• Religious/philosophical beliefs

• Trade union membership

• Physical or mental health or condition

• Sexual life or sexual orientation

• Biometric data


Cookies and Website

Cookies are small files which are stored on the device used to search for the information (eg computer, laptop, mobile phone, tablet, etc). Cookies are created when you visit a website or device which uses cookies and they are commonly used to assist the user's browsing experience and provide information about the users' experience and/or interest. Cookies are generally used to improve content, services and advertising more relevant for the user, in particular on future visits to the website. We can confirm that the company's website does not use cookies to capture browsing information in any way. More details can be found on our cookie policy page.


Other than for the operation of our 'contact form', the company's website does not capture any personal information or data. The information captured on the contact form is sent in the form of an email which is received by the relevant business manager to respond as per the enquiry. The information held within the email will be held for no longer than 3 months, unless the nature of the initial enquiry becomes a confirmed contract or job, in which case information will be held on the job file which you can request to access personal information from under the terms of the Data Protection Act 1998. Information may be requested by emailing us a 'Request for Information Under the Data Protection Act' providing clear instruction in the information required. The company will charge a fee of not more than £10.00 for each information request made.


The company's Data Protection Policy Statement only covers the information captured within this website. It does not cover any information captured by links from this website to other third party websites and therefore we cannot be responsible for the protection and privacy of any information which you provide whilst visiting a third party site. You should always exercise caution and check the privacy statement applicable to the website in use.


By using our website, you consent to our website's privacy policy.


Disclosure of Data

The company handles all data in compliance with the Data Protection Act 1998. We recognise the importance of correct and lawful processing and therefore the data you provide will only be used for UKG Lifestyle Limited, The-help and British Maids purposes, and only where necessary will be forwarded to a third party to comply with legislation, to enforce policies, protect our, or other's, property or safety (eg HMRC; the pension provider, senior managers/Directors of the Company; enforcement agencies or relevant authorities). The company do not sell, trade or transfer information to external parties.


Disclosure of some personal data may also be made to other entities not identified above where it is a legal requirement to do so. This will only ever be done in accordance with the Act. Your consent will be sought where necessary. The company will retain your personal data as long as necessary for the purposes described above. After termination of your employment UKG Lifestyle Limited, The-help and British Maids are required to hold your personal data for a period of time to satisfy statutory/legal obligations or for administrative purposes.


Further Information on Data Protection

You can find more information on Data Protection from the Information Commissioner's Office at


GDPR Changes and How the Company are Approaching This

The General Data Protection Regulation (GDPR), is a Regulation which the European Parliament, Council of the European Union and European Commission intend to use to strengthen and unify data protection for all individuals within the European Union. This new Regulation will be enforced from 25 May 2018. We are aware of our company and shared responsibilities and are committed to compliance with GDPR and we are presently reviewing and working on the changes necessary across the business to ensure compliance.

Who we are

Where this Policy refers to `we`, `us`, `our` it refers to UKG Lifestyle Limited trading as ‘The-help’ and ‘British Maids’

Unit C2 Endeavour Business Park, Penner Road, Havant, PO9 1QN

Registered in England & Wales. Company Number: 06311210

Incorporated on 12 July 2007


We act as sole Data Controller only in our capacity as an employer and in relation to any data submitted via our website contact form which is separate from, and not in relation to direct instructions received from our existing customers. Our employees have been provided with further information on privacy via our Employee Handbook which is an internal document.


Data Protection Officer

Natasha Waldron

Unit C2 Endeavour Business Park, Penner Road, Havant, PO9 1QN

Data protection enquiries should be directed to the above address; by emailing or by calling 02392 987009/02392 369936


Information we collect

We collect personally identifiable information about our customers who may be current, prospective an former such as name, address, phone number and health records when they register for our services. The legal basis for processing personal data is to meet our contractual obligations to customers in relating to providing our services.


We may also collect identifiable and non-identifiable data through our website and social media.


We may send the individual service related emails – a service which you can positively opt out of.


How we use the information collected

Personal information will be used to operate, maintain and enhance our service to customers. A clear, concise consent form will be completed by the customers prior to the handling of personal data. Data will be collected, handled and stored on the following software packages which enables us to conduct out service to the customer.


1. icare Scheduling and client database

2. Sage Accounting software

3. World Pay Online payment facility


We will use the customer’s personal information to carry our service operations and vital information updates. The customer’s personal data will not be sold onto 3rd party marketing companies. The customer has the right to opt out of any promotional communication from the service provider. However, we may disclose personal data to meet legal obligations, regulations or valid government department requests. We may also enforce our Terms and Conditions, including investigating potential violations of our Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of our business, our customers and/or the wider community.


Access, Corrections, Deletion

We respect the privacy rights of our customer’s and will provide reasonable access, corrections or deletion to the personal data they have provided. The customer may contact the Data Protection Officer to request access and corrections to their data or deletion of their data.


Whilst the customer’s request will be acted upon instantly or within a reasonable period, please note the customer’s data may be retained based on our legal obligations or where we otherwise reasonably believe that we have a legitimate reason to do so.


Data Retention

We will use and retain our customer’s information for as long as necessary to comply with our legal obligations, resolve disputes and enforce our agreements as follows:


• Financial information is retained for 7 full financial years in accordance to HMRC

• Customer’s personal data will be retained for a minimum period of 3 years after the last entry. After this period, data can be deleted securely and confidentially in accordance to the regulated bodies.


Website Privacy

People accessing our website (ie Data Subjects) may visit our site anonymously. We will collect personal data from users only where it is voluntarily submitted and any such information provided to us is deemed part of taking part in the activity of the site.


Users contacting us via our website enquiry form do so at their own discretion. Personal details provided for the purposes of a website enquiry may include, but are not limited to: name; phone number; email address; additional data which the enquirer may provide which may include an address or mobile phone number etc.


Our website enquiry form does not store or retain information. Information is passed securely via email to the company’s relevant business managers. Personal data provided is kept private and stored securely until such time it is no longer required or has no further use. Whilst we have made every effort to ensure a safe and secure contact form to email submission process; we do advise users that in providing personal data that they do so at their own risk.


By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.


No personal details from our website are passed on to third parties, nor shared with other companies or people outside of the company that operates the website. We use Google Analytics to gather data on our website visitors for marketing purposes. All data is anonymous, and no personally identifiable information is collected.


Although our website only looks to include quality, safe and relevant external links, users should always adopt a policy of caution before clicking any external web links mentioned throughout this website.  


Care Certificate Shona Cerfiticate    

Our use of cookies:

Our website uses cookies, as almost all websites do, to better your experience while visiting the website.


Our cookies help us make our website work as you'd expect.


Cookies are small text files saved to the user's computer, phone or tablet memory that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.


We do not use cookies to:

Collect any personally identifiable information (without your express permission)

Collect any sensitive information (without your express permission)

Pass data to advertising networks

Pass personally identifiable data to third parties

Pay sales commissions


Granting us permission to use cookies:

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can disable cookies on your device, however doing so will likely mean that our site may not work fully as you would expect.


Turning cookies off:

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies, but you should be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site.


Therefore it is recommended that you do not disable cookies.


Types of cookies:

Cookies can be defined as strictly necessary cookies, performance cookies and functional cookies. The majority of the cookies that we use are classed as 'strictly necessary cookies'.


None of these cookies store any personally identifiable information.


Strictly Necessary Cookies:

1. We use a cookie to remember that we have shown you the cookie information bar that appears at the bottom of our site. If you disallow this cookie, then this information bar will show on every page that you visit.


2. We use a temporary session cookie to verify the anti-spam verification image used on our contact and callback forms.


A session cookie is stored in temporary memory and is not retained after your browser is closed. Session cookies do not collect any information from your computer.


Performance Cookies:

We use Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience.


These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.


No personally identifiable information is obtained, stored or passed to Google by allowing these cookies.  

Quality help from the heart.

We can provide a range of home help from basic support, shopping, cleaning, trips to the shops to daily personal care.
Helping you to enjoy an active, indendent life in your beloved home.

  • Personal Care
  • Companion Services
  • Errand Running
  • Laundry and Ironing
  • Cleaning

Contact Information

Phone: 023 9298 7009
Unit C2, Endeavour Business Park
Penner Road,

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The-help is a trading name of UKG Lifestyle Ltd. UKG Lifestyle is a company incorporated in England and Wales Reg no. 06311210, registered office is at Unit C2, Endeavour Business Park, Penner Road, Havant, PO9 1QN, VAT Reg no. 913213074
© 2014 The Help. All Rights Reserved - Website Designed by Akira Studio Ltd.